Returns & Exchanges

At Serenza Living, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. Please ensure that all furniture and decor items are returned in their original packaging and in unassembled condition.

1

Initiate Your Request

Log into your account and select the 'Order History' tab to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Carefully repackage your items in their original boxes, ensuring all hardware and assembly instructions are included.

3

Ship It Back

Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing