Frequently Asked Questions
Everything you need to know about bringing Serenza Living into your home.
How long will it take for my furniture to be delivered?
Standard shipping typically takes 7-14 business days. For larger furniture items requiring white-glove delivery, please allow 3-4 weeks for transit and professional assembly.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that a restocking fee may apply to large furniture returns.
Do you offer fabric swatches for sofas and upholstery?
Yes, we want you to be confident in your choice. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to see colors and textures in your own lighting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you style your home now and pay over time.
How do I care for my Serenza Living wooden furniture?
We recommend using a soft, dry microfiber cloth for daily dusting. Avoid harsh chemicals and direct sunlight to preserve the natural finish and integrity of the wood.
Does my furniture come with a warranty?
All Serenza Living furniture includes a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of delivery.